FRONT OF HOUSE

About Maurizio’s Pizzeria…  We appreciate your interest!  

We are a family run pizzeria located in beautiful Parry Sound on the shores of Georgian Bay.  Chef Maurizio is an award winning Pizza Chef.  Most pizzeria’s are run and operated by pizza makers.   Chef Maurizio has a chef designation through the Canadian Culinary Federation.

Maurizio’s Pizzeria is a destination for visitors to the area as well as a favorite spot  for our community.   Our menu is based on Italian cuisine and sourced by local and small businesses in Ontario. We focus on using fresh, local ingredients. Each year, we serve thousands of guests.

We are seeking highly skilled, friendly, and hardworking individuals to be a key part of our team and its success. 

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About The Position

We are seeking a friendly and organized individual to join our team as a Hostess/Front of House at our bustling pizzeria. The ideal candidate will be the first point of contact for our guests, ensuring a positive and welcoming experience from the moment they enter. As Front of House, you will play a crucial role in creating a pleasant, efficient customer experience and  environment.
 

Responsibilities

• Greet and Welcome Guests:

  • Warmly welcome guests as they arrive at the pizzeria.

  • Manage the waiting list during peak hours, providing accurate wait times and keeping guests informed.

• Seating and Reservations:

  • Organize reservations and allocate seating efficiently.

  • Maintain awareness of the dining flow to optimize table turnover.

  • Assist guests in selecting appropriate seating based on preferences and party size.

• Customer Assistance:

  • Provide information about menu items, daily specials, and promotions.

  • Address customer inquiries and concerns promptly and professionally.

  • Collaborate with servers to ensure a seamless dining experience.

• Maintain Cleanliness:

  • Keep the front of the house clean and organized.

  • Monitor and manage the cleanliness of menus, utensils, patio and waiting areas.

• Communication:

  • Effectively communicate with the kitchen and customers to ensure smooth operations.

  • Relay special requests or dietary restrictions to the kitchen by following a process that you will be trained on.

• Cash Handling:

  • Handle cash transactions accurately and provide change to guests.

  • Process payments through the POS system.

• Upselling and Promotions:

  • Promote specials, add-ons, and loyalty programs to enhance the guest experience.

  • Encourage guests to participate in leaving reviews or join loyalty programs.
     

Requirements

• Previous experience in a customer service role is preferred.

• Excellent communication and interpersonal skills.

• Ability to handle stressful situations with a positive attitude.

• Basic math skills for handling cash transactions.

• Knowledge of the culinary industry and familiarity with pizzeria is a plus.

• Must be well-groomed and maintain a professional appearance.

• Flexibility to work afternoon, evenings, weekdays and weekends, 
   

Benefits

• Competitive hourly wages.

• Opportunities for advancement within the company.

• Positive and collaborative work environment.
   

If you have a passion for providing exceptional customer service and creating a welcoming atmosphere, we invite you to apply for the Front of House position at our pizzeria. Join our team and be a key contributor!!

To apply for this position please send a cover letter and resume to hello@maurizios.ca

We thank all applicants for their interest. Please note that only those selected for interviews will be contacted.